{
  "agents": [
    {
      "name": "presales_service",
      "title": "售前客服",
      "can_submit": [
        "message_reply_draft"
      ]
    },
    {
      "name": "after_sales_clarification",
      "title": "售后澄清",
      "can_submit": [
        "clarification_question_draft",
        "evidence_checklist"
      ]
    },
    {
      "name": "refund_decision",
      "title": "退款判断",
      "can_submit": [
        "decision_draft_only"
      ],
      "manual_required": [
        "refund_submit",
        "reject_refund_submit",
        "partial_refund_submit"
      ]
    },
    {
      "name": "after_sales_appeal",
      "title": "售后申诉",
      "can_submit": [
        "appeal_draft_only"
      ],
      "manual_required": [
        "appeal_submit"
      ]
    },
    {
      "name": "order_appeal",
      "title": "订单申诉",
      "can_submit": [
        "order_appeal_draft_only"
      ],
      "manual_required": [
        "order_appeal_submit"
      ]
    },
    {
      "name": "violation_rectification",
      "title": "违规申诉整改",
      "can_submit": [
        "rectification_plan_draft_only"
      ],
      "manual_required": [
        "violation_rectification_submit"
      ]
    },
    {
      "name": "after_sales_reduction_tool",
      "title": "降售后工具",
      "can_submit": [
        "reason_analysis",
        "product_page_fix_suggestion",
        "script_draft"
      ]
    },
    {
      "name": "risk_arbitration",
      "title": "风控仲裁",
      "can_submit": [
        "risk_score",
        "manual_review_route"
      ]
    },
    {
      "name": "platform_executor",
      "title": "五平台执行器",
      "can_submit": [
        "collect",
        "screenshot",
        "prefill_draft"
      ],
      "manual_required": [
        "final_submit"
      ]
    }
  ]
}